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All shared web hosting plans include a 30 day money back guarantee. If you are dissatisfied with your service for any reason, you will receive a full refund (minus setup fees and overage charges) if you cancel your account within 30 days of the activation of your account. Our refund policy does not apply to any additional items, service fees, account fees, or any overages. Further, not included are domain parking, domain registration, dedicated servers, and reseller services (this includes additional accounts ordered by a reseller). No refunds are available after 30 days. Any request for cancellation must be received via the web form, regular mail or fax and you will receive a confirmation upon the cancellation of your account. Cancellations over the telephone and any other informal email are not accepted. Accounts suspended, cancelled, or terminated by TCPIPHost for violating our Terms of Service do not qualify for the 30-day money back guarantee (e.g. if your account is cancelled due to indecent material, you will not be given any refund.) If you have any questions regarding billing,
please submit a billing request
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