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TCPIPHost bills on a quarterly, yearly, or 24-month cycles, depending on what options and hosting plans you have selected. Prompt payment is necessary to ensure uninterrupted service of your account. Payments: For credit card customers, you will be automatically charged the appropriate amount at the beginning of your account's billing period. For check/money order customers, TCPIPHost must receive your check/money order by the beginning of your billing period. Late payments, credit card refusals, expirations, chargebacks, disputes are subject to fines, suspensions and account terminations at TCPIPHost' sole discretion. All unpaid balances incurred during period of service by TCPIPHost are subject to collection. Service Fees: TCPIPHost customers will incur a charge a $25.00 fee for returned checks as well as chargebacks. For international customers, if you are sending a check/money order the amount must be drawn in US dollars. All wire payments must include a $20 processing fee with each payment. Account Cancellations: Any request for cancellations must be received via email, regular mail or fax and you'll receive a confirmation upon the cancellation of your account. Cancellations over the telephone and informal email cancellations are not accepted. All cancellations must be received 20 days prior to your renewal date. Submission of the cancellation does not automatically complete the cancellation request your account may be past due or delinquent in which case the balance must be settled before cancellation of an account can be possible. Domain name transfers, non-usage, Internic problems, ISP problems, or any other secondary issues not directly related to TCPIPHost' services does not qualify an account for cancellation. Customers are asked to make sure that they receive a cancellation confirmation from TCPIPHost, indicating the closure of a domain and/or an account has been completed. 30 Day Money Back Guarantee: The 30 day money back guarantee applies to all TCPIPHost shared web hosting plans. The following services do not qualify for 30 day money back guarantee: additional items and services; dedicated servers; items and services ordered through the reseller program; domain parking, and domain registration. If you are not completely satisfied with our services within the first 30 days of your initial activation date, you will be given a full refund of the contract amount excluding setup fees and overages. Refunds: Full
refunds are only available within the 30 day money back period (excluding
setup fees). Quarterly and Annual prepayments (or higher payment cycles)
are given prorated refunds, to the next closest full month. |
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